My goal is to insure you are 100% satisfied with your order, and that your overall experience was positive, pleasant and something you'd recommend to others.
YOUR RESPONSIBILITIES
These begin with each customer taking the necessary steps to be ACCURATE when placing their order.
1) Start by selecting the "design" - "type" - "size" - "color" of clothing you want
2) Enter your "shipping" information accurately
3) Enter your "payment" information accurately
4) DOUBLE CHECK everything before you "place your order"
Your satisfaction is at stake—make no mistake!
No refunds or replacements can be offered if you enter your order incorrectly or inaccurately, or if you simply don't like the product.
MY RESPONSIBILITIES
Replacements or refunds can be made if:
1) Goods are damaged at, or during, processing and/or shipping & handling
2) Goods or imprinting inks are materially defective in some way
To apply for replacements or refunds, contact me WITHIN 10 DAYS of receiving your order at: ocmanager@artesiabrand.com
Store Policy
Returns & Replacements
The product must be returned for inspection and a determination will be made as to the nature of the damage. DO NOT return goods before contacting us! Customers are responsible for return shipping costs.
IF AT ALL POSSIBLE, REFUNDS AND/OR REPLACEMENTS WILL BE ISSUED TO OUR CUSTOMERS!
And... if a customer is issued a refund and/or replacement, the cost of shipping to return the product for inspection will be refunded as well.
Send return products for inspection to:
ATTN: OC Manager
Outshine Creative, LLC
201 W Sycamore St
Grayville, lL 62844
FINAL NOTE OF THANKS
If you've placed an order with me, I want you to be happy with the experience. None of my customers has EVER had an issue with the quality of the goods they've ordered, but… things CAN happen. Rest assured I will do everything I can to make sure YOU won't have a bad experience, either.
Thank you for your patronage.
Customer
Privacy Policy
The privacy and safety of my customers information is a top priority.
Your information will only be shared with those who are responsible for your order fulfillment and payment processing — IT WILL "NEVER" be shared with anyone else.
Further, my customers information will never be sold, rented, leased, or misused for ANY PURPOSE OTHER THAN ORIGINALLY INTENDED!!!
Count on it!